What is the job of an Account Liaison?

Account Liaison

Definition of an Account Liaison:

The account liaison is responsible to generate business opportunities with new and existing clients. The account liaisons identify the potential clients through referrals. Moreover, they develop community liaisons through personal client visits and by representing the company in community events.

Responsibilities of an Account Liaison:

There are some mentioned responsibilities of the account liaison resumes representing typical tasks they are likely to perform in their jobs.

  • Meets all deliverables and aims set by the department. 
  • Meets all nonsupervisory agency essentials as they pertain to job function. 
  • Maintains accurate and complete documentation in customer and case records in order to continuously improve the client service process and meet nonsupervisory conditions. 
  • Supports new case setup and case document management. 
  • Provides support to the Deals Directors, Account Service Directors, and Medical Science Liaisons for rapid resolution of customer issues. 
  • Builds strong client connections through customer focus, professional demeanor, reliability, and responsiveness. 
  • Responds to customer inquiries regarding clinical data, referral tests, analysis, and test ordering essentials. 
  • Exercises problem-solving and analysis expertise to rapidly answer specimen as well as case discrepancy issues. 
  • Facilitates timely and accurate resolution of case discrepancies 
  • Analyzes testing information submitted via claims and resolves discrepancies. 
  • Helps facilitate the new customer setup process. 
  • Serves as customer liaison for all medical, specialized, deals, and support services furnishing timely resolution to customer issues. 
  • Utilizes laboratory information system and client relationship operation software to enter, gather, as well as analyze data. 
  • Provides proactive communication to customers related to case enterprises or issues. 
  • Evaluate customer enterprises, complaints, and trends to recommend changes to accommodate customer requirements. 
  • Responsible for individual tasks and projects as defined by management. 
  • Engages with internal customer mates to identify growth opportunities. 
  • Executes other activities as assigned by management.

Education and Training: 

  • A High School diploma or equivalent is required for the account liaison 
  • 1-3 years of experience in a client services role where deductive reasoning is necessary as well as strong evidence of related service skillsets are required.
  • Proficient in the Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for the business use.


Skill can be thought of as the basic practical experience that anyone has to apply the knowledge learned via different mediums. Skills are as much important as education. You can also have skills without educational qualifications but those skills sometimes do not account. You have to have the basic concepts of the subjects you are going to apply practically. Moreover, the combination of accurate skills and educational qualifications can lead to a better position within the industry. 

So, let us check out the basic skill requirements for an account liaison job:

  • Extensive knowledge of the company’s procedures
  • Proficiency in computer skills 
  • Excellent verbal or oral communication skills
  • Ability to good decision-making skills
  • Ability to do multi-task
  • Strong analytical thinking skills
  • Excellent interpersonal skills
  • Time management as well as team managing skills
  • Good organizational skills
  • Problem-solving skills
  • High attention to the details


The national average payment of account liaison is $72,000 per year in the United State. So; they can earn $5,000 per month. The payment ranges can vary widely depending on so many important factors, including education, certifications, additional skills, and the number of years you have spent in your profession.


As we have completed our discussion about the account liaison. We informed you about the various aspects anyone needs to know while they are looking for jobs. We think it is our righteous duty to provide our readers with the most authentic and valid information. So, we told you about aspects such as basic definition, responsibilities, education & certifications, skill requirements, and salary. Now, it is time for us to show you the last and the most important information you require to start your path as an account liaison.

Where to get Employment! This is one of the most important questions left for us to answer. So, the answer is that you can seek employment via any online job searching platform. These include many job searching platforms such as indeed, jooble, and a few others. You can also build up a linked profile and get started with sending connection requests to as many recruiters as you like. However, if you want to keep things simple and don’t want to worry much about the headache of finding the best opportunity for yourself. Akandle! Yes, we are here for you. Firstly, visit the main page of akandle. Then type in the job designation and select location. Hit Enter. Follow the simple steps and find the best opportunity right on your doorstep. It’s that simple.

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